存储的维护 & 支持

The Best in 存储支持 and Maintenance.

存储 Hardware 支持

自1991年以来, Park Place Technologies has provided exceptional global service and support for data center storage hardware for OEMs like EMC, 日立, NetApp和. Your equipment’s uptime is our top priority. That is why we offer flexible service level agreements to meet your organization’s storage lifecycle management needs as well as live, global call centers available 24 hours a day, 一周7天.

灵活的十大赌博正规老平台水平

Select the OEM of your storage devices to customize your data storage support service plan levels:

Customizable Service Levels

Adjust service levels or add and delete equipment from your storage maintenance contract at any time.

7 x 24 x 4
- 24 hours a day, 一周7天
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
5 x 9 x 4
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
第二天
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact

First-Time Fix™ Guarantee

A lot of maintenance providers claim to have a high first-time fix rate but only one puts their reputation on the line – Park Place Technologies.

With our new First-Time Fix™ Guarantee if we don’t resolve your storage, server or network hardware issue on the first visit, we’ll credit you for one month of maintenance (and 监控 if applicable) on that device. 就是这么简单.

ParkView First Call™

With ParkView First Call™, when an issue is detected on hardware that requires service by the manufacturer, we will contact the OEM for you, make sure a ticket is opened, and save you the time and hassle of waiting on the phone or 监控 your email for a response.

The convenience of automated maintenance can be extended to devices currently covered by an OEM maintenance warranty creating a uniform support experience.

A Portal in Your Pocket

The first of its kind in the third-party hardware maintenance category, the PPTechMobile app brings the self-service convenience of our customer portal (Central Park) right to your mobile devices.

Submit, edit and view incidents
Monitor escalation processes
Access all contracted assets
了解更多在这里.